Bloomex Canada Complaint

Bloomex Canada Complaint


Told Purolator to Discard My Flowers?!!!! - 50 Blooms of Mother's Day Roses

On May 5th I placed an order to be delivered on Saturday, May 13th, the day before Mother's Day. Friday afternoon we found out that the recipient had recently moved into assisted living. I tried call Bloomex, it kept referring me to the website. I sent a message through the live chat (was 149th in the queue for an hour), got no response, but got an automated message an hour later that said I'd get an email response shortly. That response never came. I called in the morning and was told that the order was out for delivery. I finally called the "new order" line, got through after being hung up on a few times, and asked for the Purolator tracking number. Through this, I found out that they had tried to deliver the order on Friday May 11th, instead of the 12th, as I had requested and paid for. I finally got an email on Saturday afternoon saying that the recipient has moved and asking for the new address and my credit card number to process the $14.99 fee to redeliver. I asked when it would be redelivered and if I could pay the 14.99 through their website. I did not received a response. I tried calling yesterday, but they were closed. TodayI started calling Purolator at 4am my time, 7am in the city of the delivery to try to track down the order, and was told that Bloomex authorized the disposal of damaged product. I called Bloomex, was hung up on 3 more times before I got a super rude man who told me that someone would follow up with me. I told him that I had called, sent emails, and live chats multiple times, but no one had called back, I told him that someone had authorized Purolator to throw the flowers away already. He told me that since I wasn't listening he is entitled to end the call, and hung up on me. I called back and spoke to someone else who said that all of the managers are busy but someone would call me back in a couple of days. Five minutes later I received another email asking for the new address and my credit card number for the re-delivery fee. How are they going to re-deliver them if they've already been disposed of?!!! I responded that I had already received and responded to this email, and have not heard back. I understand that it's not their fault that the address I gave them initially was wrong, but they delivered a day early, have provided horrible customer service, and after having the order disposed of are still asking me for money to re-deliver the order. SMH!

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