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Bloomex Canada Complaint - Bloomex - Indifferent to customer satisfaction - Beer & Nuts Basket
Bloomex Canada Complaint

Bloomex Canada Complaint

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Bloomex - Indifferent to customer satisfaction - Beer & Nuts Basket


Twice now Bloomex has delivered late, later than the order promised. When asked to resolve the problem their only solution was to offer a small discount (15%) on my next purchase. Since this is a repeat offense I was not interested in their offer. When challenged with the loss of the customer their words were (taken directly from chat session):

Anna:i can offer you 15% on your next purchase
You:no thanks. this is not the first time this has happened. unless this is rectified on this order I will not be a returning customer
Anna:sorry again
You:this could be resolved by giving me a discount on my current purchase.
Anna:sorry, i can't do it
You:very well. you have just lost a customer
Anna:ok

This is in no way the operators problem. But is this company so big they can continue this type of customer service?


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