Bloomex Canada Reviews and Complaints

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Bloomex Canada Reviews

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  • what a joke!

    Ordered flowers with the addition cost for expedited next day shipping only to be told because I messaged to inquire! over 3hrs after the expected delivery date and time that they would not arrive until Tuesday they should have been delivered on the Saturday! Had I known of this joke I would have ordered elsewhere and not have dealt with this bull! The location for delivery was less than 80km from a location and when I asked about order cancellation and refund was to that was not an option! TOTALLY disappointing. unexceptible, unreliable, and certainly unprofessional! I will... More...
    lsayers19's Picture   lsayers19    0 Comments   Comments
  • Horrible Customer Experience

    So on the one hand I'm glad that Emily got some flowers from us on her special day but on the other hand disappointed that all wasn't quite right. But the customer experience following that was horrific and remains unresolved. Companies that hide behind "our policy is..." versus "how do we make this right for you?" will not survive. Avoid this company - there are so many better options... and now I see I'm not alone in these types of complaints - hey Buyer BEWARE! Bloomex Canada @bloomex Feel free to share - ah the power... More...
    fwankling's Picture   fwankling    0 Comments   Comments
  • Bloomex is a huge scam!

    After hopefully ordering flowers for Mother's Day, I was terribly disappointed by the product, customer service, and ethics of this company. The flowers finally arrived 2 days late, were dumped on the doorstep without the bell even being rung, and when my Mom opened the box, they were just assorted old blooms looking nothing remotely like the pictures of the arrangement I had paid $80.00 for! Their Customer service chat line & contacts were a joke- I was on hold for over 2 hours over the course of 3 calls, and was cut off on each one before anyone dealt with my complaints. DO NOT... More...
    bolton's Picture   bolton    0 Comments   Comments
  • Told Purolator to Discard My Flowers?!!!!

    On May 5th I placed an order to be delivered on Saturday, May 13th, the day before Mother's Day. Friday afternoon we found out that the recipient had recently moved into assisted living. I tried call Bloomex, it kept referring me to the website. I sent a message through the live chat (was 149th in the queue for an hour), got no response, but got an automated message an hour later that said I'd get an email response shortly. That response never came. I called in the morning and was told that the order was out for delivery. I finally called the "new order" line, got... More...
    Julj's Picture   Julj    0 Comments   Comments
  • Bloomex Canada

    Do not order from this company. They are outright thieves. The so called customer service staff are a group of childish rude incompetent individuals who care nothing about your funeral, sick relative/friend or anything else you order flowers for. They think your predicament is a joke and will even accuse you of being in the wrong for daring to be upset about your money being stolen and your order never being delivered.You will be lucky if you can get a name from them. I intend to report them to every possible bureau and government business section possible. They should not be in business.... More...
    (Delivery Services)
    xantheumbro's Picture   xantheumbro    0 Comments   Comments
  • Failure to deliver

    This company has been scamming people for years, over 400 BB complaints, and yet the continue to Scam people. Can you help the hundreds of consumers including myself. January 14th - Called to order a funeral arrangement for my mother, and I advised them this was required by 10:00 am. January 16th - Arrived at the funeral home. No flowers - 9:55 am sent an email to advise the order was not received. - 9:58 am called Bloomer to ask where is the order, which they then advised, the order was subject to arrive between 9 am - 12. Specified this was not acceptable as this was for my... More...
    Devastating's Picture   Devastating    0 Comments   Comments
  • Bloomex sucks!!! Do not waste your money

    I ordered a gourmet sympathy gift basket. I called to confirm it would be delivered the same day in North Bay. I had confirmation on Saturday afternoon it would be delivered a paid a premium. I was notified the following Wednesday it was in transit. The cost was $135 and the gave a credit of $4.99. The basket on line was an elegant combination of gourmet foods and they delivered a snack basket. Now there is no reply form the company. It is very upsetting. Do not waste your money. Also know someone who ordered flowers for a funeral and were furious. They paid $100 and a $25 bouquet... More...
    (Delivery Services)
  • Terrible Service and Terrible Arrangement

    On July 5th I ordered a Sweet Blossoms Collection II (deluxe) arrangement to be sent to my niece in London Ontario as she was recovering from surgery. I received a purchase order showing a delivery date of July 6th. They were not delivered on this date, gone was the surprise element in my gift. I contacted Bloomex to see when they would be delivered. This was very frustrating as the only thing they could tell me was what I already knew thru the e-mail. I received another e-mail showing an estimated delivery date of July 8th as the flowers were coming from Toronto meaning that they would... More...
    (Delivery Services)
    jukesv's Picture   jukesv    0 Comments   Comments
  • Bloomex Consumer Complaint

    TERRIBLE SERVICE - I RECOMMEND NOT TO ORDER FROM THIS COMPANY ! I ordered a dozen roses for our Anniversary this June 2015 - to be delivered to my wife's work - I talked to an agent at Bloomex about delivery time - he said they were from 12-5 and 6-9 - I picked 12-5 as my Wife started work at 12 noon - so that would be perfect - she would be there to receive them and it would be a wonderful surprise for our Anniversary including a card that had a romantic inscription that I had also quoted to the Agent at Bloomex to include with the delivery. BLOOMEX FAILED - they delivered it at the... More...
    (Delivery Services)
    Raja's Picture   Raja    0 Comments   Comments
  • Bloomex Canada guarantees are a fraud

    We cannot review on Facebook nor post on their timeline, this made me mad. To Bloomex: Your 4 so-called guarantees are a fraud - 1 Guaranteed Delivery for Mother's Day ? Mom got her flowers on TUESDAY!!!! 2 - Guaranteed Freshness? Nope, they were completely WILTED and to top it off, 3 - guaranteed best value? nope, not even close: we ordered a bouquet that looked abundant on your site and only got 4, read it FOUR, flowers! 4 - Over one million served? That cannot possibly be true if you treat all your customers the way you treated us! Shame on you. More...
    (Delivery Services)
    EliHay's Picture   EliHay    0 Comments   Comments
  • Wilted and Not What I Orderes

    I wish I could post a picture. I ordered beautiful red tulips and white lilies and a red vase for my step mom for Mothers Day. She got wilted assorted colors that looked like garbage. I called, emailed and even had an instant chat with Keith. He actually disconnected the chat. I will never order from here again. This was shipped from the Calgary location. The flowers I ordered from New Brunswick, they showed up a day early when no one was home. Neighbor picked them up. 12 yellow roses and 3 were browning. I paid for a clear glass vase and they sent a red one. Never again Bloomex,... More...
    (Shopping, Chain Stores)
    kathymac's Picture   kathymac    0 Comments   Comments
  • BLOOMEX-Don't Use This Florist!!! 5 Days Late delivery-DEAD Flowers!!

    On Feb 9/15, I ordered the "Love & Laughter" bouquet with the additional vase & card, to be delivered Feb 11/15, to a hospital in a different Province than myself. It never arrived! I tried contacting them via their 1-888#(had to leave messages), the online chat thru their website and email. NO RESPONSE! I got an email Feb 16/15 that the flowers had been delivered. I contacted my family and they sent me a picture of the DEAD flowers, that looked nothing like the picture online and arrived without the additional vase I had purchased. I again emailed them with the picture... More...
    (Delivery Services)
    missydawne's Picture   missydawne    0 Comments   Comments
  • Use your local floral delivery

    Unbelievable. Their business is delivery of a product. They cannot do that . Ordered a chocolate basket to be delivered New Year's Eve. Also celebrating a retirement . It was the recipients last night of work. It was never delivered and had to be picked up six days later. It was to be delivered to an apartment with all of the names on the mailbox. The telephone number of the recipient and sender was given. Complaints were handled by an illiterate moron through email. They refused to refund my money. By the way the chocolate basket was a joke More...
    (Delivery Services)
    Facingit's Picture   Facingit    0 Comments   Comments
  • Bloomex - Indifferent to customer satisfaction

    Twice now Bloomex has delivered late, later than the order promised. When asked to resolve the problem their only solution was to offer a small discount (15%) on my next purchase. Since this is a repeat offense I was not interested in their offer. When challenged with the loss of the customer their words were (taken directly from chat session): Anna:i can offer you 15% on your next purchase You:no thanks. this is not the first time this has happened. unless this is rectified on this order I will not be a returning customer Anna:sorry again You:this could be resolved by giving me a discount... More...
    (Delivery Services)
    njones's Picture   njones    0 Comments   Comments
  • Horrible Service and Horrible Flowers

    I've ordered flowers/gifts 3 times from I guess it takes 3 times for me to learn my lesson. Each time they were late, but this last time for Mother's Day they were 4 days late, left on the doorstep in the cold, wilted and 2 big pieces were completely broken off. I called and told them and they'd give me a credit for my next order. I said there would be no next order and I want my money back. Rep said they were not authorized for that, but they'd give the info to a supervisor to call me back. No calls back, but I've called every day trying to get to a... More...
    (Delivery Services)
    jojane63's Picture   jojane63    0 Comments   Comments
  • Awful Customer Service!!!!!!

    I ordered flowers to be sent to my mom for Mother's day and paid extra for shipping. The flowers still have not arrived and I have left numerous messages with Bloomex, no one answers the phone.They put you on hold for 5 minutes, transfer you to a voicemail and then disconnect. I tried the online live chat and was repeatedly disconnected as well. I also sent a message to them on Facebook, and although I can see they are deleting peoples angry posts, they are clearly not taking the time to respond to customers messages! To say I am disappointed in this company would be an... More...
    (Delivery Services)
    sajo's Picture   sajo    0 Comments   Comments
  • terrible service

    I ordered two bouquets to go to the same address on Friday morning to be delivered by early Friday evening. As I write this, it is Saturday flowers. According to Purolator they are still 'in transit' and my money has already been taken from my account for a service that they have yet to provide. I have left 5 voicemails, and attempted to live chat with no response from either. I am hugely disappointed, angry, and am hoping against hope that my $80 flowers will arrive in time for mother's day (Sunday). Terrible terrible service. More...
    (Delivery Services)
    bb137's Picture   bb137    0 Comments   Comments

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