Bloomex Canada Complaint
Bloomex Consumer Complaint - dozen roses
I ordered a dozen roses for our Anniversary this June 2015 - to be delivered to my wife's work - I talked to an agent at Bloomex about delivery time - he said they were from 12-5 and 6-9 - I picked 12-5 as my Wife started work at 12 noon - so that would be perfect - she would be there to receive them and it would be a wonderful surprise for our Anniversary including a card that had a romantic inscription that I had also quoted to the Agent at Bloomex to include with the delivery. BLOOMEX FAILED - they delivered it at the wrong time - 11 am - my Wife was not even there yet at her work - and to boot the card that was suppose to have an inscription on it was blank!!! My Wife did not find out about the Roses till 3 pm as the manager put them in the office - there was no surprise and a blank card to go with it. I feel cheated and robbed of my money - they did not complete the proper specifications of my delivery - which is the most important part of the order! They only offered me $10.00 in store credit - once a mistake - twice a fool - I will never be a repeat customer - in my opinion they do not care as you can see by this very small compensation to a wonderful surprize anniversary that was spoiled because they can't complete simple instructions. I should have researched them first as I also see they have a warning on the BBB web site and all the other unsatisfied customers - this is my experience with this company - FAIR WARNING.
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